At Veya Journey, we want you to be fully satisfied with your purchase. However, we understand that sometimes things don’t work out. This Return and Refund Policy outlines our process and conditions for returning products and obtaining refunds.
1. Return Eligibility
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Returns are only accepted if the product is damaged or defective upon receipt.
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You must contact us within 7 days from the date of delivery to request a return. After 7 days, we are unable to process returns or refunds.
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Items must be returned in their original packaging and in unused condition to be eligible for a return.
2. How to Request a Return
If you receive a damaged or defective item, please follow these steps:
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Contact us via email at [email protected] within 7 days of receiving the product.
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Include the following information in your email:
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Your order number.
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A detailed description of the issue or damage.
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Photographs of the damaged or defective product (if applicable).
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3. Return Process
Once we confirm that the item is eligible for return, we will provide you with instructions on how to return it. Please note that:
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Shipping costs for returns are the responsibility of the customer unless the product is damaged or defective.
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The product must be returned unused and in its original condition.
4. Refunds
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Once we receive the returned product and verify the condition, we will process your refund.
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Refunds will be issued via cash on delivery (COD) refund method, which may take several business days depending on your location.
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If the item is not returned in its original condition, we reserve the right to deny the refund or charge a restocking fee.
5. Non-Returnable Items
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Products that are opened, used, or not in their original packaging are not eligible for return or refund.
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Due to the nature of our Cash on Delivery (COD) payment system, returns are only processed for damaged or defective items.
6. Contact Information
If you have any questions or need assistance with a return, please contact us at:
Email: [email protected]