At Veya Journey, we are committed to delivering your outdoor and travel products in a timely and efficient manner. Below is our shipping policy outlining how we process and ship your orders.

1. Order Processing Time

  • All orders placed on Veya Journey are processed within 1-2 business days.

  • Orders are shipped during business days (Monday to Friday), excluding weekends and public holidays.

2. Shipping Methods

  • We offer standard shipping for all orders. Shipping methods and carriers will vary depending on the delivery location.

  • Shipping charges will be calculated during checkout based on your location.

3. Shipping Timeframe

  • The estimated delivery time for orders is typically 3-7 business days from the date of shipment.

  • For international orders, delivery may take 7-14 business days, depending on the destination.

  • Please note that delivery times may vary due to factors like weather, public holidays, or shipping carrier delays.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on the delivery address.

  • We strive to keep our shipping fees affordable, and we offer free shipping promotions from time to time. Please check the website for any current offers.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email to track your order.

  • You can use the tracking number on the carrier’s website for real-time updates on your shipment’s status.

6. Delivery Issues

  • If your package is delayed or lost in transit, please contact us at [email protected] for assistance.

  • We are not responsible for delays caused by the shipping carrier, weather conditions, or incorrect addresses provided by the customer.

7. Contact Us

If you have any questions about your order or shipping status, feel free to contact us at:

Email: [email protected]